Responsible Gaming at Winberry Casino

Our Approach to Player Protection

We operate under License No. ALSI-202510054-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we take our regulatory obligations seriously. Our Winberry team works continuously to align our practices with international responsible gambling standards, including strict age verification, transparent bonus terms, and clear communication about the risks associated with gambling.

Our Winberry Casino platform is intended strictly for adults. You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to register an account, deposit funds, or play any of our games. We reserve the right to request identity verification documents at any stage, and we will suspend any account where underage gambling is suspected.

Tools We Offer to Help You Stay in Control

We at Winberry Casino give you direct access to a range of account controls so you can shape your gaming experience around your own comfort level. These tools are available free of charge and can be adjusted or activated at any time by contacting our support team.

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can add to your account.
• Loss Limits — Define a maximum amount you're willing to lose within a chosen time period.
• Session Time Reminders — Receive alerts when you've been playing for an extended period.
• Cooling-Off Periods — Temporarily pause your account for a short break, from 24 hours up to several weeks.
• Self-Exclusion — Close your account for a longer period, or permanently, if you feel you need to step away entirely.

Our Winberry platform is built so that activating any of these tools is straightforward. We never make it difficult for you to protect yourself — quite the opposite, we actively encourage it whenever we sense it might help.

How to Set a Deposit or Loss Limit

1. Log into your Winberry Casino account via Winberry login.
2. Go to your account settings or contact our live chat team.
3. Choose the type of limit you'd like to apply — deposit, loss, or session time.
4. Select the amount and time frame that suits you.
5. Confirm your choice — the limit takes effect immediately.

How to Request Self-Exclusion

1. Contact our support team via live chat or email at [email protected].
2. Specify whether you want a temporary break or permanent self-exclusion.
3. Our team will confirm the exclusion period and lock your account accordingly.
4. During self-exclusion, we will not send you any marketing emails or promotional offers.
5. Once the period ends, you may request reactivation, subject to a review process.

Recognizing the Signs of Problem Gambling

We encourage every player at Winberry to regularly check in with themselves about how gambling fits into their life. Some signs that gaming may no longer be purely recreational include:

• Spending more money or time gambling than originally planned.
• Chasing losses by depositing additional funds.
• Borrowing money or using funds meant for essential expenses to gamble.
• Feeling anxious, irritable, or preoccupied with thoughts of gambling.
• Neglecting work, relationships, or responsibilities because of gaming.

If any of these sound familiar, we strongly recommend using one of our limit-setting tools right away, or reaching out to our support team so we can walk you through the options available.

Balancing Our VIP Program with Responsible Play

We at Winberry Casino are proud of our loyalty program, which rewards regular players with cashback up to 20%, personal managers, exclusive bonuses, and much more as they climb through levels like Seed, Fresh, Sweet, Prime, Berry, Burst, Crush, Wild, Ultra, and Winberry. While we love celebrating our most loyal players, we also want to be clear: no bonus, cashback percentage, or VIP perk should ever be a reason to gamble beyond your means. Our Winberry bonus rewards are designed to enhance an already enjoyable, controlled gaming experience — never to encourage risky behavior.

External Support Resources

Beyond the tools we provide directly, we also encourage our players to reach out to independent organizations that specialize in gambling support. These services are free, confidential, and available regardless of where you play.

• Gamblers Anonymous — peer support groups for individuals affected by problem gambling.
• BeGambleAware — information, advice, and free support tools.
• GamCare — helpline and live chat support for gambling-related concerns.
• Canadian Centre for Substance Use and Addiction — resources tailored for Canadian players.

We at Winberry believe that combining our internal tools with these external resources gives you the strongest possible safety net, whichever region you're playing from.