Winberry Casino Privacy Policy

At Winberry Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winberry.casino, register an account, or use any of our gaming services. By accessing Winberry Casino online, completing the winberry casino sign up process, or using our platform in any way, you agree to the practices described in this policy. We encourage you to read this document carefully so you understand exactly how we handle your data.

Who We Are

Winberry.casino is owned and operated by 3-102-937610 SRL, registration number 3-102-937610, with a registered address in San Jose, Montes, De Oca, Barrio Dent, from Centro Cultural Costarricense Northeamericano, two hundred meters north and fifty meters east, Ofident Building, office number three, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we operate under License No. ALSI-202510054-FI2. We proudly serve players in Canada, as well as select European and other regions, offering our services in English and French.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a safe and personalized gaming experience.

Information You Provide Directly

• We collect your full name, date of birth, email address, and phone number during registration.
• We gather identification documents when you complete our KYC verification process, which can take up to 12 hours.
• We record your payment details when you deposit or withdraw funds using Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Paysafecard, Skrill, or cryptocurrencies such as Tether (USDT), Tether on Tron (USDT-TRC20), and Ethereum (ETH).
• We store communications you send us through live chat or email, including messages to [email protected] or [email protected].

Information Collected Automatically

• We track your login activity, including each winberry login and winberry casino login session, to keep your account secure.
• We monitor your gameplay history across our slots, live casino, and jackpot games to personalize offers and calculate loyalty rewards.
• We collect technical data such as your IP address, device type, browser version, and operating system when you access Winberry Casino online through desktop or mobile browsers.
• We use cookies and similar technologies to remember your preferences and improve your overall experience with our platform.

How We Use Your Information

We use the data we collect for several important purposes related to running our platform safely and efficiently.

• We use your information to verify your identity and comply with anti-money laundering and know-your-customer regulations.
• We process your data to manage deposits, withdrawals, and payment methods, including enforcing our minimum deposit of $100 and minimum withdrawal of $100.
• We analyze your activity to determine eligibility for our winberry bonus offers, including our welcome package of 300% + 675 free spins across your first three deposits.
• We use your gaming history to calculate your progress through our VIP loyalty levels, from Seed to Winberry status, and to apply weekly cashback of up to 20%.
• We may use your contact details to send you promotional communications, such as a winberry promo code or details about our Wheel of Fortune and bonus store features, unless you opt out.
• We use technical data to detect fraud, prevent unauthorized access, and maintain the overall security of our services.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience whenever you visit Winberry Casino online. Cookies allow us to remember your login credentials, language preference between English and French, and gameplay settings. We also use cookies to understand how players use our winberry slots, winberry casino slots, and winberry live casino sections, helping us improve our game library and user interface. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of our website. Since we operate as a mobile browser platform rather than a native winberry casino app, cookies play an especially important role in keeping your session secure across devices.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances necessary for operating our business.

• We share data with payment processors to complete transactions through your chosen payment method.
• We disclose information to regulatory authorities in Anjouan, Comoros, when required by law or license conditions.
• We work with game providers such as Pragmatic Play, BetSoft, Yggdrasil, Evolution, and other partners who may receive limited gameplay data to operate live dealer and slot titles fairly.
• We may share information with fraud prevention services and identity verification partners to confirm your eligibility to play.
• We may disclose data if required by a court order, government request, or applicable law.

Data Security

We take the protection of your personal information seriously. We implement industry-standard encryption, secure servers, and restricted internal access controls to prevent unauthorized use, alteration, or disclosure of your data. Our cashout process, which typically takes between 15 minutes and 24 hours depending on verification requirements, is designed to balance both speed and security. While we work hard to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection against every possible threat.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. If you close your Winberry Casino account, we may still retain certain records related to transactions, KYC verification, and communications, as required under our license and applicable financial regulations.

Your Rights

Depending on your location, you may have specific rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete data in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may withdraw your consent to marketing communications at any time.
• You have the right to lodge a complaint with a relevant supervisory authority if you believe we have mishandled your data.

To exercise any of these rights, you can contact our support team at [email protected], or reach our VIP team directly at [email protected] if you hold elevated loyalty status.

International Data Transfers

Because we serve players across Canada and select European and other regions, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and other jurisdictions where our service providers operate. We take appropriate steps to ensure that any such transfer maintains a level of protection consistent with this Privacy Policy.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that we have inadvertently gathered data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Responsible Gaming and Data Use

We use certain behavioral data responsibly to support safer gambling practices. This may include monitoring deposit patterns, session length, and loss frequency to identify signs of problematic play. We may use this information to offer self-exclusion tools, deposit limits, or personalized responsible gaming resources.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through live chat, available 24/7, or by email at [email protected]. VIP members can also reach our dedicated personal manager team at [email protected] for privacy-related inquiries alongside their usual account support.